Why a website is not just about how it looks??

There are a variety of key factors that contribute to the success or failure of a website. These factors are vital to any website and disregarding or paying less attention to them can prove fatal in the long run. As the web continues to mature and evolve, visitors have increasingly high expectations of a website. If these expectations are not met in a satisfactory manner, the website risks losing existing visitors and decreasing in attractiveness to prospective visitors. Just as certain aspects of a website help in attracting visitors, other factors help in retaining existing visitors and keep them coming back.
The most important aspect of any website is quality content. The content of a website is the main element that draws users to a website and also has a direct influence on the search engine rankings of the website. An otherwise well-built website with poorly constructed content will turn users away and may result in the website not being discovered by new users due to the resulting low search engine rankings. Website content should be curated with sharp attention to detail and focus on relevance to the message being conveyed.
Two primary factors that determine the success of a website are usability and responsiveness. A website should be designed in such a manner that users are able to accomplish their tasks with ease and are not bothered with having to figure out how to manoeuvre through the website. Users should not face with convoluted navigation mechanisms and intricate menu systems. Navigation should be intuitive and should aim to provide users with an easy way to find what they are looking for and help should be provided on how users can navigate through the site if this is not immediately apparent. Although navigation can help in increasing the visual appeal of a website, attractiveness should not come at the expense of usability, accessibility and responsiveness.

A non-responsive site may look like this:

Browser View of the site                      Mobile View of the site
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A website should be widely accessible in order to be effective. Constraints such as incompatibility with one or more browsers, absence of a mobile version and non-responsiveness at lower speeds will hinder the ability to garner a high number of visitors and in turn impede the growth of the website. When faced with such constraints, a website should still display in a presentable manner, rather than being inaccessible. While most of the factors that impact accessibility are outside control, steps should be taken to ensure that the website is not entirely inaccessible. It is possible to have a website that is widely accessible and still performs reasonably well across the spectrum of devices and speeds that are used to access the website.

A responsive site – looks much cleaner and well organized on your mobile

Browser View of the site                                      Mobile View of the site
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Every website needs to have a clearly-defined purpose, the absence of which will result in a lack of direction and inefficient decision making. The purpose of the website should resonate with the actual goals and needs of a business. This helps set an overtone for all the elements of the website and aids the design and development process. A website instantly needs to communicate to the user the purpose of the website and what it offers visitors in the way of helping them accomplish their tasks and what they get out of the website.
The appearance of the website is the first attribute that is immediately noticeable by the user and has a bearing on the overall appeal of the website.
The design of the website should relate to the purpose of the website and the goals of the business. The look and feel of the website should pertain to the type of business to which it provides a window, while not having an overbearing effect on the content.

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2013 – and the mobile web is just getting BIGGER

With the abundance in mobile devices across the globe, internet usage has seen a steady shift from the PC to mobile devices. Mobile traffic currently amounts to more than 10% of global internet traffic and continues to grow at a rapid pace. This trend is expected to continue in the coming years, as mobile devices eclipse PCs as the preferred method to get online. The spurt in mobile shopping is further testimony to this trend, as purchases made on mobile devices continue to gain favor. The easy portability of mobile devices combined with the added incentive of always being connected tilts the scales in favor of mobile usage.

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This trend favoring mobile internet usage highlights the significance of mobile-optimized websites. Yet scores of businesses have failed to optimize their websites for mobile usage, resulting in a less-than-satisfactory user experience. A bad mobile experience will turn potential customers away from a business. When faced with a frustrating mobile experience, users are more likely to turn to a competitor’s mobile-optimized site, rather than switch to a PC. This points to the possibility not only of a loss of income, but also of having an eroding effect on the company’s brand image, making users less likely to engage with the company in the future.

The web is going mobile and consumers are the driving force behind this shift as users increasingly prefer to access the internet on their mobile devices. It is, therefore, extremely crucial to have a mobile website strategy in place. There are several factors to consider when formulating a mobile website strategy. The mobile experience has to be responsive and should not compromise on user experience. Users typically expect a mobile website to load up in roughly three seconds and should not be faced with tricky navigation. Slow loading times and complex navigation will cause them to abandon the website in favor of alternatives. Mobile websites should also be able to effortlessly scale across a range of screen sizes and resolutions.

The objectives of the website dictate the way the site can be designed in order to be optimized for mobile devices. These objectives can be used to prioritize the focus on just the key elements of the website. A mobile website is usually a stripped-down version of the desktop website, but this doesn’t necessarily have to translate into an inferior user experience. By simplifying the navigation and focusing on a few key elements, the mobile site can still capture the essence of the business, while not compromising on responsiveness or user experience.

An array of tools is available for testing a mobile website on many devices and platforms. An example is Google’s micro site Ready To Go Mo?, which helps to visualize how a desktop website looks on a mobile device and accordingly decide whether to optimize the website for mobile viewing.
Internet usage is moving from the PC to mobile devices and optimizing a website for mobile devices is critical and failure to do so means missing out on customers and even possibly damaging the company’s image.

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Should you join the ecommerce bandwagon?

E-Commerce and traditional retail have co-existed for long since the advent of the Internet, although the shift towards e-commerce has been gaining traction in recent years. It now looks increasingly evident that e-commerce and specifically online retail is moving into the mainstream and looks to trump physical stores as the preferred shopping destination for consumers. Even the big players in retail like Walmart have undergone a restructuring of sorts in order to embrace e-commerce and compete with online giants like Amazon and eBay.

E-commerce is now a multi-billion dollar industry. The current online spend per year of US consumers is now around the $1,200-$1,300 mark and this is expected to rise in the coming years to around $1,700 by 2016. Although the penetration in India is nowhere near comparable to that in the US, this is changing and India is now the fastest growing e-commerce market in the world. Online retail in India is expected to grow annually at 57 per cent and the industry looks set to reach $34 billion by 2015. Online shopping in the country has seen a huge surge in traffic and sales as consumers now prefer online shopping over physical stores.

Another phenomenon that has contributed to the growth of e-commerce as a viable threat to physical retail is “show rooming”, the practice of visiting a brick and mortar store to examine products and compare prices and then make the purchase online, often at a considerable lower price. Both the customer and the online store are winners in this situation – the customer gets the product at the best price and the online store gains yet another customer without so much as a look around. While the physical store, which the customer visited to have a feel of the product, is the loser. No wonder, then, that owners of physical stores are left feeling frustrated and in order to combat “show rooming” are forced to lower their prices to match online stores.

The proliferation of smart phones the world over has seen an increase in consumers using their phones and tablets for shopping online. Mobile commerce is growing at a rapid pace and this is aiding the growth of e-commerce even more. Widespread adoption of mobile payment systems such as Google Wallet, Square and LevelUp are driving up mobile shopping and this in turn fuels e-commerce usage further.

The holiday season saw further evidence of the growth of online retail as Cyber Monday sales this year shattered previous sales records. Online sales soared 30% from Cyber Monday last year as a growing number used their mobile phones to make purchases this year.

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Generating Consumer Interest using Social Media

The importance of lead generation from social media can’t be stressed enough. Needless to say, the conversion of likes and comments into actual sales is critical to any business and more so when budget constraints prevent the use of traditional marketing. A healthy social media presence helps build brand awareness and ultimately leads to increased revenue.

One of the key factors in building social media presence is to get a handle on consumer behavior and spending habits. This helps in altering a brand’s services and products in accordance with popularity, demand and in turn popularize the brand with consumers. For instance, Los Angeles-based clothing boutique Shopatrend has a strong presence on social photo service Instagram with 20000 followers and growing. Shopatrend’s budget-conscious owners are looking to leverage their sense of style to attract more buyers and compete in the thriving fashion industry.

Followers view images of clothing and accessories on their smartphones or at the web-based viewer, Followgram. This helps to showcase the brand to consumers and create a relationship with them. The visuals aside, the likes and comments received enable the owners to gauge the popularity of images and accordingly trim the collection and also influence the decisions about the products to be sold on the website.

Shopatrend also has a presence across other social media sites like Facebook, Twitter, Tumblr and Pinterest and this helps in encouraging participation in all of the sites.

Social media has played a huge part in Shopatrend’s increased sales over time. The growth in popularity has convinced the owners to invest in a brick-and-mortar boutique.

Reference: Entrepreneur.com

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Is mobile version of a website required?

This question is probably in the minds of a lot of marketers and business owners – do I require a mobile version for my website? All of us are reading about the penetration of the mobile phones (read smart phones), but not many are aware are yet as to how it has resulted in potential customers taking decisions

If you visited a website on your desktop browsers – to find that the information is not presented well and also you are not able to get the information easily – you would close and move out of the website. It’s a similar case with users accessing websites on their smart phones. We better get them interested quickly and display the information that they are looking for easily

A lot of websites are yet on flash and with iOS devices not supporting flash and with Andriod stopping flash support in their devices – those websites would just show up blank on the device – which means an unhappy visitor

The benefit of having a mobile friendly website is – the call to action is very effective, in case of interest generated – all the user would need to do is click on a link and the device can place a call to the business

The mobile version would need to be really easy to use, the text should be clear to read, with less images. The most important information is what needs’ to be displayed, else it would get cluttered and make it difficult to read – especially considering the limited screen size, compared to reading on a desktop browser

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Android Finally Gets Serious About Its Looks, Launches Official Design Portal

Tired of looking at Android apps that are decidedly more homely than their iOS counterparts? Google is too — and it’s finally doing something about it.

Today the Android team has launched an official ‘Android Design’ portal, featuring an extensive guide outlining UI best practices that developers should work to use as they’re building their apps. You can find the new site right here.

Android’s visual shortcomings have been well documented (you can find a video of me discussing this issue with Android’s Director of User Experience, Matias Duarte, right here). In the old days (say, when the original Droid launched) it really was often downright ugly — and the apps were even worse, with buttons that did unexpected things and UIs that looked generic and amateur.

Things have gotten a lot better since then. Android’s OS updates have progressively gotten better looking, and Android 4.0, Ice Cream Sandwich, is a huge step forward. But third party apps are still an issue — there are some exceptions, but generally speaking I still find that iOS apps are better looking than they are on Android.

This may help change things. There’s a lot of material on the site, which includes sections on general style guidelines, design patterns, and ‘building blocks’ that are part of Android’s default UI — and each section has numerous subsections. The guide has an emphasis on UI elements introduced with Android 4.0, like the Roboto font, so owners of older handsets may not see the benefits immediately, but it’s definitely a good move for the long term.

That said, most of the anecdotal stories I’ve heard about the difficulty in building Android apps have been related to the developer tools (and the fact that developers can’t make ‘pixel-perfect’ designs as they can on iOS, because there are a variety of screen resolutions they have to accommodate for). Thankfully we’re hearing that improved tools are on the way as well, and last week’s news that all Android 4.0 handsets that include Android Market will include the default ‘Holo’ theme will also be a big help — though it will be a while before the majority of users are running that OS.

Android Finally Gets Serious About Its Looks, Launches Official Design Portal    - Jason Kincaid @ TechCrunch

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Nearly 40% Of Facebook Users Are Mobile App Users – Sarah Perez @ TechCrunch

According to new data from Benedict Evans for Enders Analysis, the number of monthly active users of Facebook’s mobile apps recently passed the 300 million mark. This is primarily due to heavy use of the iOS and Android apps, but it also takes into account apps that run on BlackBerry, Symbian, Windows Phone, iPad and feature phones.

That number equates to roughly 40% of Facebook’s currently disclosed 800 millionactive users.

What’s interesting is that Facebook announced in September that over 350 million active users access Facebook through their mobile devices – a number that includes mobile web users as well as users of its mobile apps. Explains Evans, you can track the number of app users by going to the Facebook Page for each app then adding them up. (Alternately, one could use a service like AppData to do something similar).

At the time that Facebook announced 350 million mobile users, there were 250 million mobile app users, he says. That means that over the past few months, Facebook has seen another 50 million+ become active app users. Impressive.

Evans’ findings also back up TechCrunch writer Josh Constine’s earlier report that Android has finally surpassed iPhone in terms of daily active users. But on a weekly and monthly basis, iPhone and iPod Touch are still coming out ahead. In fact, in terms of monthly active users, over 100 million are using iPhone/iPods, says Evans. (The iPad is broken out separately).

BlackBerry devices and feature phones are still somewhat holding their own, while Symbian and the practically insignificant contributions from Windows Phone trail the number of iPad users whether you’re looking at daily, weekly or monthly active user counts.

One thing we don’t know – and can’t know, unless Facebook itself reported it – is how many users only access Facebook on their mobile phone, never visiting the desktop site. Evans estimates that number is high, but it’s impossible to tell using currently published data.

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A Web Of Apps – Sarah Perez @ TechCrunch

It is remarkable to think that we’re in the early days of the app era, when there are already close to 600,000 iOS applications and nearly 400,000 on Android (source:Distimo). The growth of these app ecosystems has been rapid, exponential and shows no signs of slowing down. As well it shouldn’t: the untapped, addressable market for mobile apps involves hundreds of millions of users.

And yet, app discovery remains a challenge. Whether in an app store, on the device itself, or via a third-party service. Whoever cracks the nut of app discovery will have the potential to be the next Google: the search engine of the modern age. The search engine for a web of apps.

App discovery is a key focus for a number of startups. Off the top of my head: Chomp, Quixey, Xyologic, Appolocious, AppsFire, Kinetik, and Crosswa.lk are approaching the challenge of app discovery in new ways. (And yes, you too, millions of companies I neglected to mention).

While that’s a rich topic for examination, it’s not one that can be summed up in a single post. So for today, one aspect of building a web of apps: connectivity.

Why do I keep referring to a web of apps? Apps are not like the web – they are not hyperlinked creations that allow you to move seamlessly from one operation to another…or are they?

Perhaps not yet. But they could be, if more developers chose to implement this functionality. Using something called “app URL schemes,” apps can communicate with each other. For example, on the iPhone, iOS developers can call up the built-in apps, like the Messaging app, Email app and the Phone app. Apple’s URL schemes are published in developer documentation, but all apps have URL schemes available.(On Android, something similar can be accomplished via “intent filters.”)

Apps can launch other apps. Apps can connect to other apps.

It’s still somewhat rare to see this in action, but it’s starting to happen. Facebook is probably the most high-profile example of this. In the iOS app, on the left-hand side an “apps” section will link to Facebook apps which also exist as iOS applications. Tap the app in the list and Facebook launches the app on your phone. If you don’t have the iOS version installed, it launches the App Store instead.

Clever.

Facebook as a portal to the mobile “app web.”

But there are lesser known use cases, too. For example, PhotoAppLink, an open source initiative that aims to simplify photo editing by tying multiple photo-editing apps together. Currently, in order to edit a photo in multiple apps, you have to save the edited photo to the camera roll each time as you move in between applications. But with PhotoAppLink-enabled apps, you simply select another app to use from within your current app.

Another example (actually, a potential example): the educational startup KinderTown offers an iOS app that’s a curated version of the iTunes App Store. Designed to help parents discover kid-friendly, educational apps, KinderTown directs you to the iPhone’s App Store for downloads when you tap the app in question. Imagine if it could also help you find, filter and launch the apps you already have installed on your phone instead of just those you’ve newly discovered.

Meanwhile, at AnscaMobile, a recent tutorial for developers took the concept of app URL schemes a step further. Being able to launch an app using a URL scheme is great, wrote  on the company blog, but what’s even better is being able to tell your app to do something in response to being opened via a URL scheme.

“Think for a moment just how powerful this can be,” he says. “You could tell your app to do different things, or start in a different state depending on the URL string that was used to launch your app.”

Indeed, powerful stuff. And sadly under-utilized.

The possibilities for inter-connected apps using app URL schemes are endless, but actually connecting them together is still a challenge. The problem stems from the fact that there isn’t a simple way to discover the custom URLs for the apps you would want to link to.

This summer, a company called Zwapp attempted to address this situation by launching OneMillionAppSchemes.com, an initiative which aims to open source the unpublished custom URL schemes for iOS applications. Using a downloadable tool, Zwapp scans your iTunes library to locate the custom schemes for your apps then uploads those to the website. The goal, as you may have guessed by the name, is to collect one million of these app schemes. It’s not quite there – only 15,066 have been submitted to date.

Despite the Zwapp’s outreach and call-to-action in the app developer community, what it has implemented is really more of a hack – a way to workaround for the fact that there aren’t better tools available.

Whether the usage of URL schemes will ever really take off is unknown. While it’s one thing to launch your own app in creative ways, developers seem to balk at the concept of linking out to other apps. (Send my app’s users, which I fought so hard to acquire, to another app? No thank you!)

But just like hyperlinks allowed users to begin surfing through what’s now a seemingly infinite number of pages on the web, linking apps could prove to be a way to  overcome today’s app discovery challenges, too.

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To Achieve Big Goals, Become A Pattern Thinker

When faced with trying to accomplish a big goal, one of the most daunting questions is: Where do I start?  “Standing on the shoulders of giants” is another way of saying you don’t have to start from scratch and you don’t need to reinvent the wheel. In business, we sometimes get too caught up in the idea that we need to be different, that we need to innovate. Of course we need to distinguish ourselves from the competition, but that does not mean we can’t borrow good ideas, make them our own, and do an even better job of executing them.

Use Pattern Thinking

Pattern thinking, where you look at what’s working for someone else and apply it to your own situation, is one of the best ways to make big things happen for you and your team. Combining the knowledge of others with what you know about your brand and industry can lead to results that are more than just incremental improvements, they can help you take a giant leap forward.

One example of this happened early in my career when I was head of the Frito-Lay account, which included Nacho Cheese Doritos, at my ad agency. One day I decided to take my team to the grocery store to look around and get some ideas. What was surprising was how much time we spent, not by the snack foods, but in the salad dressing aisle. Ranch dressing was far and away the best seller in the category at the time. That gave my team and me an idea: Would ranch dressing work as a chip flavor?

We went to Frito-Lay with the concept, but then it became a matter of how to position it. So I looked at what had worked for Nacho Cheese Doritos. They had applied a unique image–nacho–to a known quantity–cheese–to make a product that was both exciting and appealing at the same time. So I asked, “How can we do the same thing for our ranch-dressing-flavored tortilla chip? How can we give a bit of uniqueness to the known quantity, which was ranch dressing?” That eventually led to Cool Ranch Doritos, which is now one of Frito-Lay’s biggest-selling and most profitable products.

Pattern thinking requires that you keep your eyes open and actively seek out new ideas wherever you can find them. And you won’t truly have your eyes open unless you have enough humility to admit that the best ideas aren’t always going to come from you.

Become a Know-How Junkie

In 1997, PepsiCo spun off KFC, Pizza Hut, and Taco Bell, thereby forming Yum! Brands (formerly Tricon Global Restaurants). The restaurant business had been struggling, which was a major reason why PepsiCo leaders thought they’d do better if they spun us off. But in my mind, that gave us the opportunity for what I characterized as a “gigantic do-over.”

To take advantage of our unique position of being a brand-new public company made up of well-established brands, we did a best-practice tour of some of the most successful companies around at the time in order to take inspiration from them and borrow any good ideas we could find. We visited seven companies in all–GE, Walmart, Home Depot, Southwest Airlines, Target, Coke, and UPS–and then came back and crystallized what we’d learned into five things that we called our “Dynasty Drivers.” These were the things that we believed would make us an enduringly great company and included: A Company Where Everyone Makes a Difference; Customer and Sales Mania; Competitive Brand Differentiation; Continuity in People and Process; and Consistency in Results.

That early best-practices tour gave our company a base of knowledge and a focus that we have been building on ever since. It really reinforced the idea in our company that, for any problem we need to solve, learning all we can about it is the best place to start. There is always more to know, and when people ask me what I look for when hiring someone, an avid learner tops the list. People who are avid learners love what they do and seek out know-how wherever they can find it, which makes them a whole lot smarter and their results a whole lot better.

Here are four tactics for being a better know-how junkie:

1. Eliminate “not invented here.” The phrase “not invented here” refers to an unwillingness to adopt something because it didn’t originate with you. As leader, it’s your job to make sure that nothing gets in the way of a good idea, no matter where it comes from.

2. Act like you own the place. I don’t mean that you should act like you own the place in terms of your ego, but more in terms of how you think about the business. If you owned the company where you work, you’d be concerned with all aspects of it. You wouldn’t just think about your own role or your own department; you’d think about the total picture. Adopting this attitude will force you to look at and learn about more aspects of the business, which will give you a broader perspective. It will also demonstrate to others your potential for taking on more responsibility.

3. Keep your big goal top-of-mind. In the information age, knowledge is everywhere, so you have to be strategic about it. Have you ever noticed that when you decide which car you want to buy, you suddenly see that car everywhere you go? Well, that’s not because everyone has the same car; it’s because identifying what you want gives your brain a focus and a filter. You have to do the same for your Big Goal. Keep your antennae up and your Big Goal top-of-mind, and you will suddenly see ideas for how to reach it everywhere you look.

4. Seek out knowledge holders and sources. Be proactive about gaining knowledge by searching for expertise. Who knows something about what you’re working on? Go talk to those people. You’d be amazed how many doors you can open just by telling people you’d like to learn from them. In addition, where can you find information about what you’re working on? Go look up those sources, whether they are case studies, books, business magazines or what have you.

Being open to and on the lookout for good ideas yourself is only half that battle. You have to position yourself so that good ideas can come to you. That means creating an atmosphere in which the people around you feel comfortable speaking up and know that there is a benefit in doing so. If you want to take people with you and accomplish your Big Goal more efficiently and effectively, you need to learn to see every person and every experience as an opportunity to expand your knowledge base.

As Sir Isaac Newton once said, “If I have seen further, it is by standing on the shoulders of giants.”  I love that quote and wholeheartedly agree, but I would go one more: You will see even further if you stand on the giants’ shoulders and take pride in crediting and thanking them for the view.

David Novak is the chairman and CEO of Yum! Brands, Inc.; this article is adapted from his new book, TAKING PEOPLE WITH YOU: The Only Way to Make BIG Things Happen.

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Amazing customer experience

Sharing an amazing experience that I had with Amazon Web Services. We signed up for an EC2 server with them in Sep ’11 and in Dec ’11  - we had cancelled it. But I did get a bill for December usage – it was some confusion from my end – they did refund it though. But the process of reaching the customer service from their website – just need to enter your phone number and request for call – in 5 secs you get a call from them from the US and the ease with which they were able to resolve the problem was phenomenal
Way to go!!

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