Amazing customer experience

Sharing an amazing experience that I had with Amazon Web Services. We signed up for an EC2 server with them in Sep ’11 and in Dec ’11  - we had cancelled it. But I did get a bill for December usage – it was some confusion from my end – they did refund it though. But the process of reaching the customer service from their website – just need to enter your phone number and request for call – in 5 secs you get a call from them from the US and the ease with which they were able to resolve the problem was phenomenal
Way to go!!